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New Zealand Visa

Refugee Family Support visa

You must apply for entry permission when you arrive in New Zealand. You can do this by completing an arrival card, which you are given on the way to New Zealand.

ARRIVING IN NEW ZEALAND ou can be refused entry permission if:

  • you don’t meet our character requirements
  • your circumstances have changed since you were granted a visa /li>
  • you refuse to let us to take your photo, or provide us with your fingerprints or an iris scan, if we ask you for them.
  • Arriving in New Zealand

  • When we grant your visa, if you are outside New Zealand you and your family will have 12 months to come to New Zealand.
  • If you and your family are unable to come to New Zealand in this time, your visa will expire and you’ll have to apply for a new visa
  • Your family must have been included in your resident visa application for them to come to New Zealand

If you’re outside of New Zealand when your travel conditions expire, your visa will expire as well.

Keep your visa in a valid passport

If you want to travel, your visa must be in a valid passport.

If your passport expires, you must apply to transfer your visa to a new passport before you can travel.

Transferring my visa to a new passport

To transfer your visa, you must:

  • send us your old and new passports
  • complete an ‘Application for Transfer or Confirmation of a Visa’
  • pay a transfer fee


You can travel in and out of New Zealand as often as you like until your travel conditions expire

To travel after that, you’ll need to apply for and be granted either

  • a Permanent Resident Visa
  • a variation of your travel conditions, which would allow you to return to New Zealand at a later date.

Your travel conditions will expire 2 years from the date you first arrive in New Zealand as a resident.

If you’re outside of New Zealand when your travel conditions expire, your visa will expire as well.


Your sponsor is responsible for making sure you have somewhere reasonable to live for your first 2 years in New Zealand.

  • STAGE 1 Your sponsor registers with us Your sponsor will need to complete a ‘Refugee Family Support Category Sponsor Registration Form’ and send it to us with their registration fee and supporting documents.
  • STAGE 2 We select your sponsor’s registration and invite you to apply for residence When we receive your sponsor’s registration, we’ll enter it into a Refugee Family Support Category queue for selection. If we select your sponsor’s registration, we’ll check they are an eligible sponsor before contacting them about their selection. You apply for residence You can fill out a ‘Residence application’ yourself or ask someone to help you. Because there are rules about giving immigration advice, it’s important the person you ask is allowed to help you. We make a decision about your application Resident visa applications can take several months to process. If there’s anything else you need to do, we’ll be in touch

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